">'); win.document.writeln(''); win.document.writeln(''); }
 

The Indefinite Article.

Thursday, January 13, 2005

Printer Problems

Hola mi computadora amigos! I'm having some problems with my printer -- we've steadily had a deteriorating relationshop between our iMac and our hp psc 2210 all-in-one printer/scanner/copier... it started with us not being able to print on random occasions ... the problem was always remedied by us turning off the computer and printer and rebooting...

now, it says "unable to open printer connection" and won't print after a reboot -- I've uninstalled and reinstalled the printer driver 3 times now to no avail, paid hp tech suppport guy $30 for phone chat to no avail, rebuilt my desktop, unplugged printer from power strip and plugged into wall socket.

The weird thing is, we can scan and copy still, we just can't print -- so far, I've tried printing from word, photoshop, and outlook and had no success ... but when i click on the printer toolbox and print a test or a diagnostic report, it works! oh, and I went out and bought a new USB line, which didn't help ... and tried unplugging it from one USB port and putiing it into another one.

Any ideas???

posted by Amber Freda's at 8:56 AM

4 Comments:

  • from the Mac or the PC? if it is the Mac did you update to os 10.3.7? if so then it is most likely busted for the time being. the new os is not compatible with the HP driver v2.5 (or vice versa depeneding on your loyalties). if it is the PC i got no idea.

    By Blogger todd, at 11:36 AM  

  • It's from my imac, i don't have a pc, and I didn't update ut so it's still 10.2

    By Blogger Amber Freda's, at 12:23 PM  

  • amber, i have no idea what it could possibly be. In order to make you feel better, though, i've also been struggling to figure out why a printer (canon)my mother has been handed down won't work on her imac. i've installed the printer driver several times, but when i tried to add the printer via printer utility, it showed up but only with a greyed out line: printer driver not installed. even considering todd's advice, i don't think the imac has been upgraded so far that it is incompatible with older drivers.

    weird.

    suggestion: return the new usb cable and put your refund towards an epson ... unless of course, you really do use all the functions of your printer/scanner/copier. i assume now that you have a kidco, you'll be wanting to print photos. the Epson R200 has been a nice photo printer for me. (downside: six cartridges for inks each bought separately at an average price of $16 per ink well.)

    By Blogger Killy, at 12:30 PM  

  • If you are able to print using the HP tool, it seems to me that the connection between the computer and the printer is fine. The problem could be with the connection between the operating system and the printer driver. Did you remove and re-add the printer using "Printer Setup Utility" (available in the Utilities folder of your Applications folder)? This is different from running the HP installer disk. It could be that the HP installer saw that you had the printer added in "Printer Setup Utility" and moved on instead of dropping it and re-adding it.

    Have you updated your operating system recently?

    By Blogger Adolph, at 12:00 PM  

Post a Comment

<< Home